Return and Refund Policy
Return, Refund and Cancellation Policy
Please note that returns are not free of charge. Customers are responsible for the applicable return shipping costs.
Return and Refund Policy
Is it possible to return my order?
Yes. If you are not satisfied with the items you have ordered, you may return them within 30 days of receiving your order.
For a return to be accepted, the following conditions must be met:
-
The order must include all original parts and components, and the original product packaging must be returned in its original condition.
-
The product must show only normal handling. Any breakage or damage caused by careless handling is excluded.
-
Products for which hygiene is important must be thoroughly cleaned before the return process is initiated.
-
If the product is defective, the defect must be reported immediately after receipt.
-
The customer is responsible for the applicable return shipping costs.
Returns will be processed within 7 business days. If all return conditions are met, the return will be officially accepted within this period.
We reserve the right to refuse returned items if we have reason to believe that they have been used or damaged beyond normal handling.
How can I return my order?
If your order meets the return conditions above, please follow these steps to begin the return process:
Send an email to:
Please include the following information in your email:
-
Order number
-
Reason for the return request
-
Photos of the product if it is damaged or broken
-
Customer's full name
-
Customer's address
We will then contact you and provide the correct return address.
Do not send your return to the original sender or any address shown on the package. We will provide you with the correct return address after receiving your return request.
The customer is responsible for all return shipping costs.
Return Address
All returns must be sent to our central warehouse in Asia. The applicable return address will be provided by Priya Melbourne after the return request has been submitted.
All returns must be shipped at the customer's expense.
Cancellation Policy
The consumer has the right of withdrawal in accordance with applicable consumer protection legislation, provided that the consumer is a natural person entering into a legal transaction for purposes that are not predominantly related to their commercial or professional activity.
A. Cancellation of Orders
Cancellation within 12 hours
Customers may request cancellation of their order within a maximum period of 12 hours from the time the order was placed, provided that the order has not yet been processed or shipped.
To request cancellation, please send an email to:
The email should include:
-
Order number
-
Full name
-
Reason for cancellation (optional)
If the cancellation request is submitted within the 12-hour period and the order has not yet been shipped, a full refund will be issued using the same payment method used for the original purchase.
Once the 12-hour period has elapsed, or if the order has already been processed or shipped, cancellation may no longer be possible. In that case, the standard return policy will apply.
A1. Right of Withdrawal
The withdrawal period is 14 days from the day on which you, or a third party designated by you other than the carrier, receive the last goods.
Because we operate with a highly automated order-processing system, orders are processed shortly after they are placed. Once an order has entered the shipping process, we may be unable to stop or intercept the shipment. Therefore, cancellation may not be possible after the order has been processed or shipped.
To exercise your right of withdrawal, you must inform Priya Melbourne of your decision to withdraw from the contract by means of a clear statement, for example by email.
The withdrawal is completed when the returned goods have been received by us.
The cost of returning the goods is the responsibility of the customer.
Note Regarding Shipments Already in Transit
Our goods are shipped from Asia, which may result in longer transit times that are outside our control.
If the goods have already been shipped or are in transit, cancellation is no longer possible. Please wait until the goods are delivered and then return them in accordance with our standard return procedure.
You may notify us of your intention to withdraw in advance. To help ensure that your return is processed as quickly as possible, we recommend providing confirmation of shipment once the goods have been returned.
Consequences of Withdrawal
If you withdraw from this contract, we will refund the payments received from you, excluding shipping costs and any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option offered by us.
The refund will be made without undue delay and no later than 14 days from the date on which we receive your withdrawal notification and the returned goods, subject to the applicable return conditions.
The refund will be made using the same payment method used for the original transaction, unless expressly agreed otherwise with you. You will not be charged any additional fee for the refund itself.
Important Return Information
ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.
Please contact Priya Melbourne at info@priyamelbourne.com before sending any return. Do not send products to the original sender or any address that has not been confirmed by our customer service team.